Privacy Policy for Ar-TEX A/C and Heating

Effective Date: 04/2025

At Ar-TEX A/C and Heating (“Ar-TEX,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, service address, and payment information (where applicable)

• Service Information: Details related to service requests, installations, repairs, and maintenance

• Communication Preferences: SMS opt-ins and marketing preferences

• Website Usage Data: Browser type, IP address, pages visited, and other analytical data through cookies and tracking tools

How We Use Your Information

We use collected information to:

• Schedule and manage service appointments

• Communicate with you about your service or account

• Send promotional offers if you have opted in

• Respond to your inquiries and customer service requests

• Improve our services and website performance

• Provide SMS communications if you opted in (appointment reminders, service updates, promotions)

SMS Communication and Opt-In

By opting in to receive SMS messages from Ar-TEX A/C and Heating, you agree to receive text notifications related to service appointments, important updates, and occasional promotional messages.

• To opt out of SMS communications at any time, reply STOP.

• For support or help with SMS services, reply HELP or contact us at sales@artexac.com or 512-351-3995.

• Message and data rates may apply depending on your carrier.

We do not share SMS opt-in data or mobile numbers with third parties or affiliates for marketing or promotional purposes. Sharing is limited only to necessary service providers like subcontractors, customer support, and operational services.

Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, misuse, or disclosure.

Cookies and Tracking Technologies

We use cookies and tracking tools to improve your browsing experience, analyze site traffic, and understand user behavior. You can adjust your browser settings to manage or block cookies at any time.

Your Rights

You have the right to:

• Access or update your personal information

• Unsubscribe from marketing communications at any time

• Request deletion of your personal data (subject to legal and operational requirements)

To exercise any of these rights, please contact us at sales@artexac.com or call 512-351-3995.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date.

Contact Information

For any questions about this Privacy Policy, please contact:

Ar-TEX A/C and Heating
Email: sales@artexac.com
Phone: 512-351-3995
Website: https://ar-tex.net

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